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When a sales executive or closing manager negotiates pricing, payment terms, or unit hold deviations outside standard policy, an approval request is submitted to senior management (Sales Director, VP, or Business Manager). The Approvals API handles file uploads, hierarchical sign-off threads, and decision audit logs.

Endpoints Summary


Approval Workflow


Upload Approval Attachment

Upload cost calculation sheets, competitor quotes, or customer approval letters before submitting the ticket.

Response Example


Create Approval Request

Request Body

Request Example


Add Message or Decision

Used by management to ask clarifying questions or issue formal approval or rejection.

Request Body

Approval Decision Example


Re-evaluate Decision (Redo)

Allows an executive to appeal a rejected request or request revised terms if a customer offers higher upfront payment after an initial rejection.