Skip to main content

​
What is the Calling Queue?

The calling queue is the prioritized list of prospective buyers a pre-sales agent is assigned to contact during their shift. Mounted directly on the home screen of the PRE_SALES workspace (apps/mobile/app/(dashboard)/pre-sales/index.tsx), it eliminates manual spreadsheet lookups and ensures high-priority prospects are contacted immediately. The queue is dynamically generated by the backend based on:
  1. Uncontacted Leads: Newly ingested leads assigned to the telecaller (status = PENDING or NOT_CONNECTED).
  2. Scheduled Follow-Ups: Prospects previously scheduled for follow-up on today’s date (FollowUp.scheduledAt = TODAY).
  3. Daily Performance Targets: Daily cold-call targets assigned by the Pre-Sales Manager (ManagerTask.targetCalls).

​
Queue Prioritization Hierarchy

The mobile application sorts available leads according to urgency:

​
Dialing & Disposition Workflow

1

Review Lead Details

The queue card displays the prospect’s name, phone number, project of interest, inquiry source (Meta Ads, Google, Website), and notes from previous calls.
2

Trigger Native Call

The telecaller taps Call Next. The custom native module invokes dialNumber(phoneNumber), initiating an outbound telephone call directly through the device’s SIM card.
3

Live Call Tracking

The mobile app detects the onCallStarted event. The live call timer begins on screen, and the agent’s status shifts to On Call across manager dashboards.
4

Call Completion & Disconnection

When either party disconnects, the native module captures the onCallEnded event and displays the Call Disposition Modal.
5

Select Disposition Outcome

The telecaller selects the outcome of the interaction:Telecallers can also dictate or type interaction notes before saving.
6

Automatic Queue Progression

Submitting the disposition syncs the call record with the backend and automatically advances to the next lead in the queue.

​
Daily Target Tracking

At the top of the pre-sales workspace, agents see their live target progress widget:
Daily targets are assigned each morning by the Pre-Sales Manager via the ManagerTask module. If an agent falls behind expected hourly pacing, the progress indicator displays an amber alert; meeting or exceeding targets illuminates a green achievement indicator.

​
Automated Follow-Up Reminders

When a telecaller sets a follow-up callback:
  1. The record is persisted in the database linked to the Lead and User.
  2. At 9:00 AM on the scheduled date, Firebase Cloud Messaging (FCM) transmits a push notification alert.
  3. The lead is placed at the top of the telecaller’s calling queue (Priority 1).
  4. Any follow-ups not completed by the end of the day are flagged in the Pre-Sales Manager’s daily performance exceptions report.